Kurt Pregler | Chief Information Officer | TransLink

Kurt is the CIO for Metro Vancouver’s regional transportation authority which provides integrated transit services across 23 communities, moving more than 500,000 people per day. As TransLink’s Chief Information Officer, Kurt is responsible for all aspects of TransLink’s technology strategy and operations including governance, policy, and strategic oversight for technology across the enterprise. He believes strongly in the role technology plays to deliver excellent customer service, improve the organization, and make Metro Vancouver a better place to live. Kurt is leading his team’s transition to becoming a value-optimizing service delivery organization, implementing new delivery models and adopting new technologies to drive value for the organization. He previously led the Compass Card & Fare Gate Project, TransLink’s automated fare collection system.. In this role, he was tasked with turning the project around after lengthy delays and technical issues. Within a year, he led his team to successfully deliver Compass, one of Metro Vancouver’s largest and most complex public-facing transformation projects.

CIO Peer Forum 2020, Day 1: Track speaker

How Technology Is Shaping Metro Vancouver’s Transportation Evolution

As Metro Vancouver’s transportation authority, TransLink is entrusted to deliver multi-modal transit services and build, support, operate, and maintain roads and bridges, cycling, and walking infrastructure for the region. In recent years, its technology footprint has been evolving to support its customer first mandate which has driven record ridership growth and expansion that is unrivalled in North America. As the organization evolves to meet ever-changing societal expectations, its Business Technology Services Division is investing in its evolution to a value-optimizing service delivery organization.

This session will cover TransLink’s experiences in applying digital technologies to enhance customer experience, become more innovative and responsive, and maintain a safe and secure system of service, including:

Customer experience and design thinking;
Big data, AI, and machine learning;
Technology disruption, innovation, and the future of transportation;
Cyber security considerations; and
Agile/DevOps and bi-modal IT delivery in transition.