Digital transformation presents new opportunities for established organizations to make significant changes to their businesses and operations through new technologies — creating improved and even disruptive business outcomes. Yet, new rules for IT metrics have emerged to create the behavioral changes essential to revamp for this kind of business change. This web conference examines how CIOs, IT and line-of-business executives associated with “thriving” IT organizations are stepping up to the challenge of linking tangible business outcomes to IT measurement. Once these digital transformation objectives have been established, success metrics and key performance indicators (KPIs) can guide the path to measuring performance and investments effectively. Traditional metrics (e.g., revenues, cost efficiencies) are no longer enough and must be blended with new metrics that can measure the short and long-term impact of management’s transformation investment decisions.
