Alison Toscano 
Nowhere is the changing landscape of customer expectations and technology more evident than in financial services. From smartphones to wearables, customers are demanding a more personalized engagement, allowing their banking experiences to be seamless across all channels. These expectations have increased both the potential for, and complexity of creating a positive customer experience. Successful financial …
David Booth wishes he could explain why fields like engineering and I.T. haven’t drawn the women in the way that we think they ought to. Women are intelligent, capable and ambitious. A McKinsey survey report states that 79 percent of entry-level women and 83 percent of middle-management women desire to move to the next level …
Innovation is daring to do things smarter, faster, and better, and is fundamental to continued growth and job creation in Canada. Top of mind for CIOs, innovation is the key to establishing Canada’s place in the world in this age of constant change and disruption. How to achieve this is the big question. Humza Teherany, …
This blog is based on a recent interview with Dianne, Lapierre, Senior Vice President and Chief Information Officer at Raymond James Ltd Information technology (IT) innovation in an enterprise involves using technology in new ways to create a more efficient organization and improve alignment between technology initiatives and business goals. Challenges and approaches differ widely between the public …
This blog is based on an interview with Shari Wallace, CIO for the City of Burnaby. Recognizing the level of public scrutiny public sector organizations receive, and the traditionally risk-averse approach of governments, IT leaders face the question of how the public sector can effectively innovate to provide better service to citizens more efficiently. The …
Dianne Lapierre, Senior Vice President and Chief Information Officer at Raymond James Ltd was asked to comment on the under-representation of Women in Technology. Dianne spoke to the changing face of careers in information technology. The focus is moving away from pure technical skills and becoming increasingly about understanding and managing relationships across the organization. Clearly, …
David Booth, former CIO for the City of Edmonton (Alberta’s second-largest city, Canada’s fifth-largest) describes how Edmonton has reinvented itself with forward-thinking policies and technologies that support seamless collaboration. David led the team through many changes over the last few years including a vision that articulates how voice, video, and data come together encouraging collaboration …
IDC Canada’s annual Top Executive survey is a featured study for CIOs. In partnership with the CIO Association of Canada, IDC surveyed business and IT executives on their top priorities, challenges and outlook. Join IDC’s Tony Olvet and Rob Burbach to hear how the c-suite in Canada is tackling key issues such as digital transformation, …
When we work in communities we share the success and we also share the failure. One of the key messages from our member CIOs is the need to develop strong relationships with other key players in the business. When you share knowledge and approaches to technology, you can start fast, you can fail fast, but, …
In collaboration with DX Agents, the CIO Association of Canada recently conducted a survey to understand CIO and CFO attitudes and organizational preparation for digital transformation. The results demonstrate that some of our largest companies are squandering opportunities to take global leadership in tech. This failure to act has already affected our retail sector, and …
The Calgary Airport Authority – preparing for the technology needs of the 21st century. CIOCAL Session October 16, 2017 Bob Sartor, President and CEO since January 2017, and Mike Maxwell, Vice President and CIO since March 2016, both with the Calgary Airport Authority (YYC), gave an excellent and very informative presentation on the mandate and …
The Calgary Airport Authority: Preparing for the technology needs of the 21st century (October 2017) The Calgary Airport Authority (YYC) has recently opened a large International terminal and a new runway to service it’s rapidly-growing international markets. Calgary is becoming increasingly recognized as a centre for global businesses and international travel. Making the transition to …